Privacy & Data Collection

MZAP is a locally installed Windows application. Your media library, playlists, schedules, and audio routing stay on the machine. MZAP contacts our servers in only two situations, both described below.

License activation

When you activate or refresh your license, MZAP contacts the activation server with:

• Your license key
• A hardware fingerprint — an anonymous ID derived from your motherboard and CPU identifiers (see Hardware Binding)

The license refreshes automatically every 24 hours, which repeats this exchange. No other information is sent during normal use. If your venue PC has no internet access, use Offline Activation instead — it never connects to our servers.

Uninstall survey

When you uninstall MZAP on Windows, the uninstaller shows an optional one-screen survey asking why you’re leaving. This helps us prioritise product improvements. The survey is optional, and you can decline to send anything.

What is sent

If you complete the survey, an anonymous uninstall report is sent to our license server containing:

• The software name and the app version you were running
• Your hardware ID — the same anonymous machine fingerprint used to activate your license
• The computer name
• The reason you selected
• Any optional free-text feedback you typed

No license key, media, or playback data is included.

Reason categories

• Switching to another product
• Missing a feature
• Performance issues
• Bugs or crashes
• Too expensive
• Temporary — you plan to reinstall later
• Other
• I’d rather not say

Discount offer

If you choose Too expensive, an optional email field appears. If you enter an email address, our support team may follow up with a win-back discount offer. Leaving the field blank sends no email address.

Opting out

You stay in control of what is sent:

• Choosing Don’t send any data in the survey sends nothing at all.
• Uninstalling while offline sends nothing — the report is best-effort with no retry, so a failed or blocked connection is simply discarded.